FAQ | Frequently asked questions

  • Are there any additional taxes for firewood import to my country?

    For wood products circulating in the EU there are no extra charges.

  • Do your prices include VAT?

    If your company is located in the EU and is a VAT payer, 0% VAT rate applies. For those who are not VAT registered, 21% VAT rate is applied.

  • Are there any restrictions regarding ash import due to the ash dieback disease?

    Yes, there are certain restrictions for ash import in the UK and Ireland. Our firewood complies with regulations and is suitable for import as it is kiln dried to a low moisture content, which prevents disease from spreading.

  • What are your payment terms?

    For first deliveries, we have a requirement to pay 50% in advance whereas the remaining 50% should be wired after inspection of the goods upon delivery. All payments should be transferred to one of our company’s accounts.

  • What is your production lead time?

    Some products might be in stock, others take up to 3 weeks to produce, however, each time the actual lead time should be discussed individually.

  • The usual delivery lead time?

    Germany 3-4 days
    Belgium, the Netherlands 4-5 days
    France 5 days
    UK 14-21 days
    Denmark 4-5 days

  • Is it possible to have several types of products in one delivery?

    Yes, we can combine a load from different products. For more information please contact our customer service.

  • How to measure moisture content?
  • Did not find the answer to the question you have?

    FAQ section contains the most often occurring questions, thus if you have certain specific inquiries, we will be glad to answer them directly.

    Please contact us at vli@vli.lt